First of all, I would like to say that I was your fan and used your products longtime. Your items are amazing.

But this time is so disappointed. Most of the time I bought items on Coupang，this time I joined the membership got one 10%coupon.

The first call center agent told me I joined at 11pm 5th (Friday). I can’t use the coupon, due to Friday I left notes on your website.

Today (Monday) I called your call center, the first agent told me that I cannot use this coupon due to product is 50%off, but coupon didn’t write clearly( please see the screenshot 1).

Then the call center agent called me, told me that I can use the coupon,then cancelled my order that me try again. Still impossible.

I called your company again and the second agent told me this coupon already 3days included 5th , as I said I joined your website 11pm 5th and I tried to buy Liquid at today 9am . If you had that rule,it is ok , but need to write it in the terms ,it wasted too much time just due to without responsibility. Company need more empathy.